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| frequently asked questions |
| How do I order from eyeglass.com? |
| Eyeglass.com Shipping |
| What sort of guarantee does eyeglass.com offer? |
| What type of lenses can be put in my frame? |
| How do I pay? |
| Will my insurance reimburse me? |
| How do I return an item? |
| About eyeglass.com |
| How do I get the best frame fit for my new eyeglass frames? |
| Measure Your Pupil Distance (PD) |
| contact information |
| Why Order From Eyeglass.com? |
| press |
The Eyeglass.com Showroom
In Sarasota, FL |
| How do I order from eyeglass.com? |
Order here on our secure Yahoo server, call or e-mail. We can make prescription lenses for you or you can bring the frames to your Dr. or Optician for the prescription lenses. Shipping is by UPS - No Handling Fees or Gimmicks!
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| Eyeglass.com Shipping |
FREE SHIPPING
For Orders Over $50
Via US Parcel Post With Delivery Confirmation
5-7 Day Delivery
Because There is No Tracking We Can't Guarantee Delivery By The Post Office and WE ARE NOT RESPONSIBLE TO REPLACE A MISSING SHIPMENT IF THE POST OFFICE SAYS IT HAS BEEN DELIVERED.
We Do Recommend UPS Because They Offer Tracking
Orders Under $50 - $4 Parcel Post
US Priority Mail 2-3 Days - $6
UPS Ground, 2nd Day & Next Day = UPS Rates Without Mark-Up
Canadian Orders Via US International Express - $25
Int'l Express (outside of US and Canada) - $30
Our default shipping option is UPS. We prefer this method because it has a better track record and is more reliable. If you still prefer the free shipping or Priority Mail, these options must be selected or your package will automatically be shipped by UPS.
Their tracking is much better than the post office and
we are able to send you the tracking number.
The Free Shipping only offers delivery confirmation.
All shipping options are available within the United States except for International shipping. Shipping outside of the US must be sent by International Express Mail for $30 through the postal service (Canada $25).
Please note that shipping time is from the time we ship the product
which may be the same day you order, 1 week or
even longer for some Rx glasses.
Please do not refuse a shipment; a 20% restocking fee will be deducted from your refund.
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| What sort of guarantee does eyeglass.com offer? |
30 Day, No Questions Asked, No Re-Stocking Fee Guarantee.
Our money back guarantee covers frame returns for any reason for 30 Days.
No Re-Stocking Fee!
Simply return the frames for either a refund or exchange for another frame.
All you pay is the SHIPPING.
Sorry - Prescription lenses are not refundable because they are custom made.
Please allow 60 - 90 days for refunds.
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| What type of lenses can be put in my frame? |
We will put Prescription, Clear, Reading or Sun Lenses in Any of Our Frames.
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| How do I pay? |
We Accept All Major Credit Cards Online on Our Secure Network or Call or Send a Check or Money Orders. The Shopping Cart is Secure and Locked On All Pages Where Data Is Entered. To pay by mail, order online then print the e-mail confirmation and include it with your payment.
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| Will my insurance reimburse me? |
Most insurance companies will accept our receipt for re-inbursement. Be sure and ask for our insurance ID# when you order.
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| How do I return an item? |
30 Days - No Questions Asked.
• No Hoops To Jump Through.
• Frames are refunded the full amount minus the shipping cost if you had any.
• Exchanges are proccessed for the cost of Priority Mail shipping.
• Unfortunately, lenses can not be refunded because they are custom made.
• If you return within 30 days of receiving the item we don't charge a re-stocking fee.
• Simply e-mail or call 800-808-0895 for instructions.
• Because we have the internet's most liberal return policy, please allow up to 60 or 90 days
for credits to be issued.
We understand that returns are an important concern for you and we do everything possible
to make the experience a positive one.
If you wish to try more than one style and possibly return the other
please limit the order to two frames and call us first; we can help you narrow the choices.
Shipping Information Link
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| About eyeglass.com |
In 1995 eyeglass.com was born by a company formed by Dr. Robert J. Morrison and his son Jim (the current President of eyeglass.com, not of the Doors). Dr. M. is the Co-patent holder of the soft contact lens and the Eye Doctor to royal families and movie stars as well as a Professor of both Ophthamology and Optometry. Jim holds five patents related to the design and manufacture of frames and lenses, but is mostly obsessed with the company goal, "Glasses shouldn't cost so much!?!". Here are some articles about the company: Company Press. and Jim's Novel "Nobody" and a quirky article about Dr. M and Jim( page 1 page 2)"
eyeglass.com was the first real optical site on the net and recipient of many awards. Today it is a company devoted to providing fun, hard to find and low cost product over the internet.
We'd love to hear from you, call anytime or stop by our showroom in Sarasota, FL.
Charity Link.
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| How do I get the best frame fit for my new eyeglass frames? |
Simply copy down the numbers from the frame you are wearing.
The size numbers usually look like this: 50/19 145
You will find the numbers on the inside of the temple arms or the back of
the bridge between the lenses.
After you have selected a frame(s) and clicked the order button, you will
find a space for your old frame numbers. If you would like your new
frame to be smaller or bigger than your old one, write smaller or larger
after the numbers.
That's it!
But, what do those numbers mean? The frame size is not your head size, like
a hat or shoe size. The first number(e.g. 50) is the measurement of
one lens in mm, the second(19) is the distance between the lenses, the
third (145) is the temple arm length. The size numbers vary according
to style and overall frame design. It is possible for you to have a
frame that has a 52 lens size and another with a 48 and they both fit.
These numbers are not precise, they are meant as a guide for an Optician.
So, please leave it to us, we actually like interpreting the numbers to
make the right match. Most of our frames have new lighter adjustable
materials, spring hinges, adjustable nose pads and bend-able temples,
so they are simple for an Optician to adjust! In fact many frame companies
now only manufacture in one or two sizes (unlike years ago when they
came in 6 sizes and were built like artillery)
If the numbers are worn off, you can use a ruler to measure end to end,as
shown below. Measure across the front of the frame from it's widest
points - where the temples attach. A typical measurement is 5 inches
(127mm) for a small frame, 5 3/4 inches (146mm) for a large frame. Enter
this number in the "Old Frame" space on the order form.
Still have questions? Send us an e-mail or call, strange, but we love this
stuff.
eyeglass.com
2300 Bee Ridge Rd.
Suite 301
Sarasota, FL 34239 US
941-926-4200
info@eyeglass.com
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| Measure Your Pupil Distance (PD) |
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| contact information |
eyeglass.com, inc.
2300 Bee Ridge Rd.
Suite 301
Sarasota, FL 34239
941-926-4200 • 941-926-4210 fax • 1-800-808-0895
info@eyeglass.com
For Order or Return Status Questions Please e-mail:
status@eyeglass.com
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| Why Order From Eyeglass.com? |
We have found many people are cautious about buying over the internet so we have made it our goal to address those concerns.
We have been on the internet since 1995.
We are focused on Eyeglass.com – it is even the name of our company. In other words we are not a retailer experimenting with online optical sales. We have an office and a showroom that you are always welcome to visit in Sarasota, FL.
We publish all of our prices, shipping costs and return/exchange policies. Most of our prices are rounded to the nearest dollar, we don’t like silly pricing gimmicks any more than you do.
We subscribe to a third party rating system that polls our customers voluntarily . Since we really don’t like confrontation, complaints and unhappy customers; we do everything possible to receive positive responses.
We have an 800# (try getting a hold of someone at an Amazon, eBay or other retailers). Of course we prefer e-mails but we are here, alive and well! We are for real. Imagine an internet company with an office, employees and even a coffee maker.
We strive to have the lowest/fairest prices. Occasionally we hear about lower prices but they are usually accompanied by high shipping/return fees or are from retailers experimenting in the business who tend to come and go leaving customers in the lurch.
We survived the dot-com crash by focusing on customers and providing what they wanted at unheard of prices. You’ll notice that we have many items that just can’t be found at typical optical stores. We get e-mails from people asking for say, round frames, so we try to find them and put them on our site. It’s not that hard and we like the hunt!
Dr. Morrison, Chairman of our advisory board, insists that we only use optical quality frames and superior lenses. But, even more importantly, every Rx is reviewed by a licensed optician. We don’t just fax the Rx to a lab and ship it out.
Each Rx is reviewed to make sure the frame and lens combination is correct and the lens type appropriate. The lenses are then checked for power and accuracy before and after they are inserted in the frame. And finally we have a careful final inspection protocol that assures the best possible outcome.
Eyeglass.com has been on the web consistently since 1995. We are very proud to have a repeat order rate 5 times that of the industry average.
Jim Morrison
Founder and President
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| press |
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The Eyeglass.com Showroom
In Sarasota, FL |
The Eyeglass.com Showroom has many of the frames we show online.
New for 2008!
• L A eyeworks •
• J. F. Rey France•
• Beausoleil France•
Over 40 Eyewear Brands Including
• Top Boutique Lines Like Tag Heuer, Minima, Silouette, LaFont •
• Hard-To-Find Classics •
•Designer Versions Priced Right •
• Unique Styles Designed and Manufactured Exclusively For Eyeglass.com •
• And Of Course All Our Favorites Like
Armani, Gucci, Calvin Klein, Bebe, RayBan, CK and Much More•
Eye exams by Dr. Ronald Doctor, Optometrist
Comprehensive Eye Health
VSP and VCP accpeted
Come Meet Lorenzo in Person
Our Lens and Eyewear Style Expert Licensed Optician
We Love Finding The Frame That's Just Right For You
As Seen in the Sarasota Herald Tribune or The Gulf Coast Review
Now Located in the Colonade Shopping Center
(by Persnickety Cat and Coast Caddilac)
2300 Bee Ridge Rd.
Suite 301
Sarasota, FL 34239
941-926-4200
941-927-7800 Exam Appointments
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