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Shipping Policy

At eyeglass.com, customer satisfaction is our top priority which is why we strive to give you the best products and customer service at all times.

Shipping Policy and Fees

All orders over $100 sent via USPS First Class with delivery confirmation (5-7 Day Delivery) receive FREE SHIPPING (by First Class only - not for International shipping). Please select FREE SHIPPING via USPS First Class when prompted at check-out. Other options will incur charges.*


USPS Shipping Fees

USPS First Class: $4.00 (5-7 business days delivery)

USPS Priority Mail (2-3 business days): $6.00

USPS Express Mail $22 (within the 50 US states) 1-2 day delivery

USPS International Express Mail $40 (trackable - 3-5 business days delivery

USPS International Priority Mail $25 (not trackable - 8-15 business days delivery)

USPS Canada Priority $14 (not trackable 6-10 business days)

USPS Canada Express $35 (trackable 3-5 business days)

**Please note: International shipments may incur duties/taxes/customs fees, which will be the responsibility of the customer



UPS Shipping Fees

UPS Ground (within 5-6 business days): $5 - $10*

UPS 2nd Day Air: $18 -$25*

*UPS shipping fees are a based on a calculated average. Actual amount may vary from amount shown. Shipping charges are applied according to zones and will fluctuate between states.

Have Your Very Own U.S. Mailing Address

International shipping provided by MyUs.com. For more information, please click here


Return and Exchange Policy

We understand that there may be times when a customer is not completely satisfied with a product they receive. Our policies are designed for swift responses and resolutions to most any circumstance.

Our policy is as follows:

  • We accept returns and exchanges on most products within 30 days with no re-stocking fee.


  • Items that cannot be returned or exchanged include: J.F. Rey, Beausoleil, Oliver Peoples, , Charmant, Kata, Michael Kors, Porsche, Prada, Versace, Burberry, BOSS, La Loop, Dolce and Gabbana, Gold and Wood, Maui Jim and clearance frames.


  • All returnable frames are refunded in full, shipping cost not included.

  • Lenses and custom clips are non-refundable because they are custom-made.



  • Exchanges for damaged products must be returned within 30 days of receipt with a copy of the invoice.


  • All exchanges are shipped to the customer via First class at no charge, unless otherwise specified by the customer. Customers may choose other postage for a fee if they wish to receive tracking on their order and/or faster shipping.

  • Damaged products have a one year warranty.




Terms and Conditions

  • All orders must be a minimum of $10.00.

  • USPS First Class and Priority Mail are only available within the United States.



  • Shipping time is recorded as the time when the shipment leaves the facility. This may be up to one week after the order is actually placed.

  • Please allow 30-60 days for all credits issued to be applied to your account.




At eyeglass.com, we strive to provide you with excellent customer service in all that we do. If you have questions about a return, email us at info@eyeglass.com or call toll-free 800-808-0895 to speak with an eyeglass.com representative.